RETURNS & REFUND POLICY
SHIPPING POLICY
🚚 FREE TRACKED SHIPPING ON ALL ORDERS
We are pleased to offer complimentary, fully-tracked shipping worldwide on every order, with no minimum purchase required. Each package is dispatched with a tracking number sent to your email, allowing you to follow your order from our warehouse to your doorstep.
ORDER PROCESSING
Orders are typically processed and dispatched within 1–3 business days of purchase.
Business days exclude weekends and public holidays. Orders placed on Friday after 12:00 PM (GMT) or during the weekend will be processed the following Monday.
During peak periods (sales, drops, holidays), processing times may extend to 3–5 business days. You will be notified by email if delays exceed our standard processing window.
ESTIMATED DELIVERY TIMES
Once dispatched, estimated transit times are as follows:
🇺🇸 United States — 5–8 business days 🇨🇦 Canada — 5–8 business days 🇬🇧 United Kingdom — 5–8 business days 🇫🇷 France & EU — 5–8 business days 🇦🇺 Australia & New Zealand — 5–8 business days 🌍 Middle East — 5–8 business days 🌐 Rest of World — 7–12 business days
These are estimates only. Actual delivery times may vary based on your location, customs processing, carrier capacity, and external factors beyond our control.
WHEN DELIVERY MAY TAKE LONGER
→ Customs and import processing International packages may be held by customs authorities for inspection. Customs delays typically add 2–7 business days to the estimated transit time.
→ Remote or rural delivery addresses Deliveries to remote regions, islands, or rural areas may require additional transit time (up to 5 extra business days).
→ Peak periods and seasonal volume November through January and major sale events can cause global shipping delays of 3–7 additional days.
→ Weather and carrier disruptions Severe weather, natural events, strikes, pandemics, or carrier service interruptions may impact delivery schedules.
→ Incorrect or incomplete shipping information If the address provided at checkout is incorrect or incomplete, delivery will be delayed.
→ Failed delivery attempts If the carrier is unable to deliver your package and you do not collect it within their holding period, the order may be returned to us. Reshipping fees may apply.
TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation email containing your tracking number, a direct link to track your package, the carrier name and the estimated delivery date.
If you have not received tracking information within 5 business days of placing your order, please check your spam folder or contact us at info@wanaoo.com.
CUSTOMS, DUTIES, AND IMPORT TAXES
For orders shipped outside the European Union, customers are responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in your order total. Refusal to pay customs charges may result in your package being returned to us or destroyed by customs; in such cases we are unable to refund the original shipping cost or any return shipping fees.
SHIPPING ADDRESS CHANGES
We are unable to modify shipping addresses once an order has been processed and dispatched. If you need to change your delivery address, please contact us within 12 hours of placing your order at info@wanaoo.com.
LOST OR STOLEN PACKAGES
Once a package is marked as "Delivered" by the carrier, WANAOO is not liable for stolen or missing packages. If your tracking shows "Delivered" but the package has not arrived, check with neighbors, look around your delivery location, wait 24–48 hours, contact your local carrier office, and if still missing contact us at info@wanaoo.com within 7 days of the delivery date.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, or you receive an incorrect item, please contact us at info@wanaoo.com within 48 hours of delivery with your order number, photos of the item or packaging and a description of the issue. We will send you a replacement at no additional cost, or issue a full refund.
P.O. BOXES AND APO/FPO ADDRESSES
We can deliver to P.O. Boxes and APO/FPO addresses in most regions. Transit times to these addresses may be longer than standard delivery estimates.
COUNTRIES WE SHIP TO
We currently ship worldwide. If your country does not appear at checkout, please contact us at info@wanaoo.com.
CONTACT US
For any shipping-related inquiries, please reach out to us at info@wanaoo.com. We respond within 24 hours, Monday through Friday.
WANAOO info@wanaoo.com